1. Click on the link provided in the setup email
2. Enter your email address to receive a password reset email

3. You will then receive an email from no-reply@logicoss.net, asking you to reset your password
4. Click on the link and reset your password

1. Click on the “forgot password” button from your mobile application
2. Enter your email address to receive a password reset email

3. You will then receive an email from no-reply@logicoss.net, asking you to reset your password
4. Click on the link and reset your password

What is Double Authentication? 

Double authentication aims to protect you against identity theft, especially in the event of a password breach.

In practical terms, once double authentication is enabled, you will be required to:

1. Enter your username and login password
   THEN
2. Enter a one-time unique code, which you can view in the Google Authenticator app (Method 1) OR which you will receive via email (Method 2). Both methods are explained in the following sections.

When does Double Authentication apply? 

Your administrator and/or employer requires you to use double authentication. You cannot activate/deactivate this feature independently

Functional Possibilities Enabled by Double Authentication 

Double authentication is a requirement for certain features. For example, if you want to revisit a closed file that has been inactive for more than 6 hours, it’s possible if 1) a functional administrator has granted you permission AND 2) double authentication has been enabled for your user.

1. Enter your usual username and password
2. Choose Google Authenticator as your authentication method

3. Click here to download the Google Authenticator app from  Google Play or l’Apple Store.
4. Log in to logicoss from your computer. Open the Google Authenticator app on your phone and scan the QR code displayed on your computer. Once registered, the app will begin generating authentication codes for you to use. Make sure to note down your backup codes! 
5. Enter the authentication code displayed on your smartphone screen into the logicoss app.

1. Enter your usual username and password
2. Choose Email as your authentication method

3. You will then receive an authentication code via email
4. Enter the authentication code into the logicoss app.

Note : Geolocation assistance is only available on Android !

1. Click on the geolocation icon at the top of the application

2. Choose “Enable geolocation via the mobile app”. A window will open asking for access to your location. Click “Allow”.

Principle of geolocation & privacy

Android strongly protects you against abusive sharing of your personal geolocation data when requested by the web browser on your smartphone. For the sake of simplicity and ease of use, the logicoss web app relies precisely on the web browser of your smartphone to function.  

Also, once geolocation is activated, your position will be updated and viewable by the Command Center, only in the following situations :

• You are actively navigating on the logicoss application.
• You leave the logicoss application open in the foreground of your smartphone and place your phone (on the dashboard, for example). 
• When consulting a care file, you declare yourself “on-site”. 

Conversely, your position will not be updated if:

• You switch to another application on your smartphone, including, for example, Google Maps to get directions to a care location.  
• You lock your smartphone.

Geolocation “disabled for your account” 

If the message “geolocation is disabled for your account” appears when you open the Geolocation toaster, you cannot share your dynamic position with the command center via your smartphone. Thus, either the command center will not be able to geolocate you, or it has provided you with a dedicated GPS beacon, or it relies on geolocation via your radio.

When you enter the event, you can open a file on which you have been engaged by clicking on it.

When saving the file, you are prompted to directly enter a Quick Check up, which allows you to directly provide essential clinical information about the patient.

As soon as you create a new file or view a care file whose status is not “ON SITE“, a toaster opens systematically asking you to declare a change in the care engagement status. Check the appropriate status according to your situation:

Once created, the care file is completed using a single + button located at the bottom of the Care sheet tab

This button allows you to select different forms, tailored to the information you want to add to the file.

Adding a pathology / trouble is a mandatory requirement for closing a care sheet.
To add one, use the Pathologies/Troubles form accessible from the unique button.

At any time, you can move from one care file to another without needing to close the current file: to return to the list of files, click on the Back button at the top of the page. It is also possible to use the X button without risking losing information !

During endurance sports events, participants may have been asked to complete a Health Questionnaire in the week prior to the race. A summary of the responses to the health questionnaire is then accessible in the Medical History tab.

To facilitate reading for the caregiver, responses that do not require particular attention are not transcribed. For example, if the patient answers “No” to the question “Are you taking any treatments & medications?”, it will not appear in the summary of the health questionnaire.

The caregiver’s declaration of Diseases, Hospitalizations, Treatments, and Allergies provided by the patient can be done through the dedicated form accessible via the unique Button from the Care Sheet or Medical History tab.

The information entered is then recorded in the Medical History tab.

 Accessing to the prescription

Writing a prescription is accessible from the Prescriptions button provided within the unique button.

Note : Since prescription is only accessible to authorized and legitimate users to write one, this option may not be available to you. 

Prescription writing

The prescription form allows you to select one or more medications from a preselected list. Each medication in the list is categorized by its INN, dose, and mode of administration.

For each medication, determine the number of doses per day and the duration of treatment.

You can also provide additional details to the prescription (potential renewal, etc.) in the Note field associated with each medication.

Finally, a free text space allows you to:

• enter a medication directly as free text if it is not present in the dropdown list
• and/or add a more general comment about the prescription.

Validation & downloading of a prescription

A preview page allows you to view the prescription, then modify it or save it permanently.

 Once saved, it can then be downloaded as a PDF for printing.

 Post-prescription consultation

Every prescription is included directly as a text note in the patient’s care file. The PDF of the prescription remains available as an attachment to the note.

Access to the Mail Editor

You can write a letter that can be shared with others using the Mail / Report button, which can be accessed via the single button.

Note : as only authorised and legitimate users can write mail, you may not be offered this option.

Writing & Validating a letter

The content of the letter is entered in a free text field.

A preview page allows you to see how the letter will look, then modify it or save it definitively. 

Subsequent consultation of a letter

All correspondence is included directly as a text note in the patient’s care file. The PDF of the letter remains available as an attachment to the note.

As soon as you have saved your mail, you will be asked :

• either share the mail directly by e-mail to a free address. Depending on your needs, this could be the patient’s email address, or the email address of their GP or the specialist to whom the patient has been referred.
• or download it as a PDF

Download the mail

On Android, as soon as the download is launched:

1. a blank page opens
2. the file becomes visible in scrowland from the top of the screen
3. click on the file to display it (it has a rather cryptic encrypted name)

Sharing mail

Note : It is not possible for the application to share mail automatically at this stage! So before closing the form, make sure you don’t need to share it later! If you do need to share it at a later date, you will need to print out the pdf and hand it to the patient.

The recipient of the mail receives an e-mail containing a unique link to the document that has been shared with them.

To open the document, enter the first 3 letters of the patient’s surname in
CAPITALS , followed by the patient’s date of birth in DDMMYYYY format.

Exemples :
– Mr Jean MARCEL born on 13/02/1989: MAR13021989
If your name consists of less than three letters, enter all the letters:
– Ms Clémence LI born on 25/03/1976: LI25031976
If your name contains punctuation symbols or spaces, ignore them:
– Mr Franck O’KONA born on 18/04/1956: OKO18041956

Tip : The code to be entered is also displayed in your application when you share the document. It might be a good idea to give it to the patient at this point too!

It is possible to share a care file with the person of your choice via email, thanks to the Share with care button, accessible at the bottom of the Care Sheet tab.

The same form is also provided directly when closing care files.

Upon saving the letter, you are offered :

• either to directly share the letter by email to a specified address. Depending on the need, this could be the patient’s email, their general practitioner’s email, or the specialist to whom the patient is referred.
• or to download it as a PDF

Downloading the letter

On Android, once the download is initiated:

1. a blank page opens
2. the file becomes visible and scrollable from the top of the screen
3. click on the file to display it (it has a cryptic and non-descriptive name)

Sharing the letter

Note :  Automatic sharing of a letter by the application is not possible at this stage! Therefore, before closing the form, ensure you do not need to share it later! If sharing is needed later, you will need to print the PDF and hand it to the patient.

The care file can be downloaded as a PDF for any user, using the Download PDF button at the bottom of the Care sheet tab of the care file.

It is possible to download the entire care file in PDF or only certain parts.
Please note that photos and attached PDFs in the file are not included in the PDF export.

On Android, once the download is initiated:

1. a blank page opens
2. the file becomes visible and scrollable from the top of the screen
3. click on the file to display it (it has a cryptic and non-descriptive name)

The recipient of the letter receives an email containing a unique link to the shared document.

To open the document, the recipient must enter in CAPITAL  letters the first 3 letters of the patient’s last name, followed by the patient’s date of birth in the format DDMMYYYY 

Exemples :
– Mr. John MARCEL born on 13/02/1989: MAR13021989
 If your name has fewer than three letters, enter all of them:
– Mrs. Clara LI born on 25/03/1976: LI25031976
If your name contains punctuation marks or spaces, disregard them:
– Mr. Frank O’KONA born on 18/04/1956: OKO18041956

Tip: The code to enter is also shown in your application when you share the document. It might be useful to give it to the patient at that time as well!